The last few years have shown that adaptability and agility have been crucial to maintaining an edge in dealing with Covid-19.
Across the trades industries some businesses have had to cut back on staff, or close while for others demand is still high along with increasingly complex requirements to manage a safe and healthy working environment.
But if the pandemic has taught us anything it’s that businesses who invest during tough times emerge stronger. Indeed, global consultancy firm McKinsey recently published a paper stating how business leaders that ‘Rethink their organization’ and ‘Accelerate digital adoption’ through COVID will ‘set the foundations for enduring success’ as we emerge.
So what does this investment look like for trade businesses from the small ‘mum-and-dad’ ventures through to larger enterprises currently experiencing increased demand with stretched resources to meet it? The common denominator is operational resilience.
Taking the time to review the operational resilience of your business, of which job management software is a key component, will improve the capacity of your business to adapt and grow while dealing with economic turbulence.
How to assess your operational resilience
There are many factors that need to be considered when looking at the operational resilience of your business. How resilient is your financial model and customer demand for your products and services? What risk management policies and procedures are in place and how adaptive are they? How does the effectiveness of your supply chain impact your business? How is technology being integrated to support your business – from better products and tools to software that manages your jobs, team and finances? We’ve broken it down into four areas to consider:
1. Protecting your critical services
Identifying and maintaining the crucial aspects of your business and resources needed to focus efforts under stress can be helpful in shoring up your resilience. From here you should look to understand the maximum tolerable level of disruption to your business and scenario test to assess your service delivery capabilities.
2. Managing your business continuity amidst a crisis
Create crisis management and business continuity plans. Understand the current environment and plan for future impacts on operations, supply chains, cash flow and your workforce. Crucial to this is effective communications and stakeholder management. This will be key to managing your customer expectations, working with suppliers and collaborating with any third party agencies.
3. Workforce and culture
Two concepts that work well together are the wellbeing of your staff and their productivity. What working conditions and cultural changes can you introduce to help maintain the wellbeing of your team? Are there productivity tools that can be used to digitise manual tasks to improve efficiency? As Richard Branson said, “If you look after your staff, they’ll look after your customers. It’s that simple.”
4. Technology resilience
Make an assessment of the current level of technology used in your business. What’s working? What’s not? Is your current IT capacity effective enough? How can you best optimise your operations that relieve the pressure on staff, streamline processes and reduce costs? Which leads us to job management software…
Why job management software is crucial to your success
Fundamentally, good job management software improves the efficiency of your processes and workflows so you can consistently provide a valuable customer experience.
Quoting and scheduling work then linking up your team, customers and resources needed to do the job can be unnecessarily time consuming if you don’t have the right job management system in place. If you are using multiple paper based or less effective software tools like spreadsheets and a lot of manual handling to coordinate the work then you will begin to see your capacity to take on jobs impacted which will reduce your business’s profitability in the long run.
This is why going with a digital platform that brings your core systems together is crucial for an operationally resilient business. By bringing together job creation, staff, customers, quoting, invoicing and scheduling into a robust job management software platform not only ticks the boxes in assessing operational resilience, but can save up to 14 hours a week in lost time to admin. Now that’s one great way to get your weekends back!
Whatever stage your business is at with the digitisation journey, GeoNext can help. Sign up for a free 14 day trial, or book a demo where one of our specialists will be in touch to discuss your business needs.
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