How do I contact support
Geo – We all need help from time to time and there’s nothing more frustrating than not being able to get the answers you need easily. That’s why we make it simple to get in touch.
You can reach us in a number of ways whether its call, email or through Geo itself. But no matter how you reach out you’ll always be helped by a real person (and for free!). Geo’s customer support is 100% run by our amazing team of Geo experts and trainers to help with any and all enquiries.
How can I get in touch?
As previously mentioned we let you decide how to chat with us:
Our customer service team is available by phone from ‘sunrise to sunset’ in Australia and New Zealand at varying times, depending on your location. We also have local numbers for our global customers in the US, UK and South Africa. You can find our list of region phone numbers on the GeoNext contact page here. And best of all, you won’t be left on hold.
If talking one-on-one isn’t your thing you can also email the GeoNext support team at firstname.lastname@example.org.
- Live chat
Both the Geo website and the GeoNext software have live chat in the bottom right-hand corner of the screen. Just click on the blue speech icon and start typing away.
- Social media
You can chat with the GeoNext team on social media too. Currently, GeoNext is available on the following platforms.
For the quickest turnaround, we recommend reaching out to us on Facebook.
Who are the GeoNext Support team?
The GeoNext support team are part of the wider Geo family who specialise in all things customer service. Not only do they know the ins and out of GeoNext but they’re experts in problem-solving and helping you make the most out of GeoNext. Whenever you call, email, live chat or message us on social the support team are at the ready to answer all your queries.
What can the Support team help me with?
A better question is what can’t they help you with. The Geo support team are here to help you with anything you need to make GeoNext work for you. Some common examples are:
- Troubleshooting common issues
- Making the most out of your GeoNext experience
- Booking a demo or training session
- Keeping you up to date with the latest GeoNext releases
- Figuring out what’s holding your business back
- Recommendations on how to get you and your team acquainted with GeoNext
But no matter who simple or complex your issue might be, don’t be afraid to reach out. We’re committed to making your GeoNext experience a great one, so there’s no issue too big or too for us.
Where else can I get help?
Besides talking to our support team there are a ton of other tools available to help you on your GeoNext journey.
- Our FAQ page
Before picking up the phone or writing an email we recommend taking a look at our FAQ page to see if the answer you need is there. The FAQ page has everything from the basics of job management software, to tips on GeoNext’s most common features. In fact, you’re reading something from the FAQ right now!
- Support articles
Need a step-by-step guide on a GeoNext feature? From creating your first job, setting up an integration or generating custom invoices and quotes – we have a support article at the ready. These are great tools if you ever need a refresher or prefer reading instead of calling support. You can find our support articles here.
- GeoNext update emails
All our customers receive a fortnightly email of everything that’s new with GeoNext. We’re always working to make GeoNext the best it can be, which means there’s always a new feature or an improvement around the corner. The emails also provide updates on any promotions or news about GeoNext so it’s a great way to stay in the know.
- Training sessions
We offer free training and onboarding for all GeoNext customers. Each business gets assigned its own GeoNext trainer who, like the support team, specialise in being experts at everything GeoNext. What’s extra special about our training sessions is that they’re completely customised for your business (as no two workplaces are the same). GeoNext trainers regularly check-in with you and your team to make sure you’re on the right track and see if there’s anything we can do to make GeoNext better. You can book a training session here.
Want a solution that doesn’t leave you in the lurch?
Geo is award winning software with 24/7 customer service and FREE training and onboarding – and it’s all run by real people!
Sign-up for a 30-day trial today and see the difference Geo makes to your business.