You love being a sparky, but there’s no way around it: running an electrical business is tough. When you’re dealing with circuitry, even the smallest slip up is costly. Every worker needs to be switched on at all times to get the job done safely and well.
This is stressful enough as it is, but when you’re the boss, you also have to manage the nitty-gritty of running a company. You need to keep jobs coming in, manage quotes and invoices, check your subbies have the right electrical contractor’s licence, keep work manuals up-to-date and make sure all your equipment is in order. With so much to do and so little time, chances are you’re regularly trading family time for overtime.
You’ve poured countless hours into starting an electrical business. Now it’s time to get your business to work harder for you (and get your weekend BBQs back). To help you out, here are some tips to help you keep your team safe and focused, win back time, and deliver stellar customer service.
Hook in new tradies with tech
Right now, there’s a serious shortage of good electricians. As older sparkies retire, there aren’t enough tradesmen getting their electricians’ contractor’s licence to replace them. This leaves you in a tough spot, where you’re competing with private companies and government organisations to get the best tradesmen and electrical contractors for the job.
It’s tough to compete on salary alone, but for new tradies who have just received their electrician’s licence, it’s not only about the money. You can win over the new generation by making it easier to get the job done. This is where a job management app comes in. Millennials love tech, and use their phones for literally everything. By using apps for work, you have a greater chance of winning over the best electricians for your team.
In a job management app, simply put the details of a new job and send it off, and your team gets it on their smartphone. Tradies also use the app to chat with customers, keeping everything organised and in one place. Ultimately, this makes work easier for them, and they may be more inclined to join your team over others out there.
Make the most out of everyone’s time
Bringing in more customers is good for business, but it also means that every moment of your team’s time is precious. You need to make sure you’re not wasting daylight, so tradies are getting to jobs on time and your customers are happy.
With a job management platform, it’s easy to see your whole team’s schedule in one go. You can spot when someone has time to take on a new job, or check if a worker is overloaded and some jobs need to be shuffled around. It’s also simple to assign jobs at any time, even while they’re out and about.
Keep your inventory in check
It’s not just enough to install everything without a hitch — the parts you have need to be up to scratch. The last thing you want is to install a new power outlet, only to get called back by a customer in a month’s time because it was faulty and blew out.
Ensure you’re using high-quality parts by keeping track of your inventory using a job management platform. You simply put in the name of the part into the platform, as well as any notes you have. This way, you can continue to source good parts and pinpoint any faulty products that need to be replaced.
Stand out with customer service
Delivering amazing service isn’t just about doing the job well. You need to make sure your customers know they can count on your staff. Because a customer can’t ‘see’ currents, it’s natural that they worry about the safety of an electrical job. The best way to show them that they’re being taken care of is by giving them transparency.
Using job management software, customers quickly receive quotes and invoices, see their job’s ETA, and chat to your electricians no matter where they are — all using their smartphone. All of this means your customers are kept in the loop about the job at hand, and will more likely trust your team to get the job done.
If you’re running an electrical company, a job management app is just what you need to win back time. Geo helps you work smarter, not harder — learn how with a free 30 day trial here.
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