Worksheets can be misplaced or incomplete, incorrect parts can be brought on site and customers can reschedule or cancel at the last minute. Sometimes jobs simply disappear from the schedule.
“I’ve seen some disasters happen over the years without having the information on hand,” he says.
Mackay is manager of Appliance Pros, a whiteware service and repair business based in Christchurch, New Zealand. Much of its work is in new residential areas in the rapidly growing Canterbury district.
Coping with the demands of a growing business
The main reason Appliance Pros looked at using Geo’s mobile job management software was to ensure quality and timely communications. With so much new work coming in, jobs were constantly being updated or rescheduled and parts ordered or rebooked. It needed low-cost, cloud-based software that could cope with the demands of a growing business.
“When we first looked at Geo’s job management software,” Mackay says, “we could see that information was available immediately to anybody on site or in the office. It was available on any screen. Even if you’re not at work, you can log in at home. It’s that kind of thing that we’ve missed in the past.”
“Even if you’re not at work, you can log in at home. It’s that kind of thing that we’ve missed in the past.”
Appliance Pros started operating in February 2016 after a local retailer sold the service side of the business. It already has seven employees and five of them are mobile technicians, including Mackay himself.
Creating greater efficiencies for the team
An advantage of using Geo’s software system, according to Mackay, is that everyone can see what everyone else is doing, and can even make themselves available to help if needed. “If you need a hand or need a lift with a washing machine or something, the other guys know where you are and can meet you there.”
“If you need a hand or need a lift with a washing machine or something, the other guys know where you are and can meet you there.”
Mackay says the built-in GPS has also been useful finding customers in Canterbury’s new housing areas. “The growth in Canterbury is enormous,” he says. “A lot of people have moved and subdivisions have been at the forefront. With a lot of new development going on, you just don’t know where the next job is if you don’t have GPS. It’s important.”
Appliance Pros staff began using Geo’s platform with just a minimum of training. Being DIY people, they mainly sorted out the best way to use the software for themselves. They have even built a customised quote screen, which they use in conjunction with integrated Xero accounting software. Mackay says the Geo sales and support teams have been happy to assist when required. “Yes, I don’t have any complaints at all with Geo,” he says. “It’s been really, really good.”